An Itinerary is a written travel schedule made by a travel agency for their client or tourist. Also known as a tour program, an itinerary must contain the following information:

• What is the title of the itinerary?
• Who are the tourists? (i.e., name or tourist or group of tourists, number or tourists traveling together in a group, and country of origin.)
• Where are they going and staying? (i.e., type and number of room/s required, name of hotel, meal service, and tour activities with date, day, time and description.)
• When are they arriving and departing? ( i.e., arrival and departure details, transfers required)

“how many’ and ‘’how are they going to get there’ are already incorporated in the 4 Wh- questions

Pax Account refers to the bill or expense items that the tourists must pay directly to the supplier such as hotel, restaurant, or Transport Company.

You can be creative with the program title if the travel agency assigns you to name the tour. The title should arouse the interest of the tourists and at the same time capture what the tour is all about in a nutshell.

The name of the tourist is usually written as in the example above:  one Name and Party. If you have the chance to go on a package tour to Hong Kong or a similar places, you will notice that the travel agency representative at the airport is carrying a signboard indicating one name “and party.” While it is best if the tour guide can remember all the names, it is oftentimes a difficult thing to do especially with foreign names. Thus, the trick is to remember at least one name to refer the group, and the number of group members (i.e., how many there are in the group). Nonetheless, the tour guide must have the complete list of names of all the members of the group for checking purposes and strive to recall their names when possible in order to serve them better.

Where they are going is the heart of the tour program. After all, this is the tourists’ reason from travelling.  The persons assigned to prepare and write the tour program must described the schedule and the points of interest in a manner that will excite the tourist. The place where the tourists will stay is usually the tourists’ choice. Nonetheless, the tour guide must know the place to double check reservation and bring the tourists to where they are supposed to go in a timely manner.

Lastly, arrival, departure, transfers, and meal service are all part of the logical arrangements for the tour. The tour guide must pay attention to these details carefully.